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For those who clean vehicles, The CK Group provides innovative business solutions, equipment and service that consistently deliver superior results.
 
We Value:

  • Honest, Integrity, Ethical Conduct and Loyalty
  • Enthusiasm and a Sense of Urgency with Accuracy
  • Consistency, Reliability and Teamwork
  • Customer Service Focus with Empathy

Our People are entitled to:

  • Personal Development and Growth
  • Recognition and Reward for their Contribution
  • Be treated with Dignity & Respect
  • Participate in Management Decisions

Our Goals & Objectives:

  • Treat every contact with a customer as a life long business opportunity
  • Exceed our customers expectations
  • Do it Right, the first time
  • Expand our product and customer base
  • Have a Safe and Enjoyable working environment

Our Critical Success Factors:

  • By smiling and taking personal responsibility for gaining customer confidence we create a professional moment of truth
  • By anticipating, listening to, understanding and responding promptly to customers needs every time.
  • By having clearly defined processes, measurable standards and appropriate systems and tools, we will achieve worlds best practice.
  • By targeted research & analysis, and properly deployed strategies for networking, sales & marketing, we will exploit all opportunities to exceed our targets.
  • By creating a safe, clean, functional and supportive environment, we will increase productivity and staff satisfaction.

We Measure:

  • Cost per Wash, by System and Product Type with Company Average (monthly)
  • System Up-time and Company Average (monthly)
  • System Sales to Budget by Customer (monthly)
  • Productivity by Engineer (monthly)
  • Inventory Stock Checks (monthly)
  • Customer Satisfaction Survey (6 monthly)
  • Staff Satisfaction Survey (6 monthly)

 

 

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