For those who clean vehicles, The CK Group provides innovative business solutions, equipment and service that consistently deliver superior results.
 
We Value:

• Honest, Integrity, Ethical Conduct and Loyalty
• Enthusiasm and a Sense of Urgency with Accuracy
• Consistency, Reliability and Teamwork
• Customer Service Focus with Empathy

Our People are entitled to:

• Personal Development and Growth
• Recognition and Reward for their Contribution
• Be treated with Dignity & Respect
• Participate in Management Decisions

Our Goals & Objectives:

• Treat every contact with a customer as a life long business opportunity
• Exceed our customers expectations
• Do it Right, the first time
• Expand our product and customer base
• Have a Safe and Enjoyable working environment

Our Critical Success Factors:

• By smiling and taking personal responsibility for gaining customer confidence we create a professional moment of truth
• By anticipating, listening to, understanding and responding promptly to customers needs every time.
• By having clearly defined processes, measurable standards and appropriate systems and tools, we will achieve worlds best practice.
• By targeted research & analysis, and properly deployed strategies for networking, sales & marketing, we will exploit all opportunities to exceed our targets.
• By creating a safe, clean, functional and supportive environment, we will increase productivity and staff satisfaction.

We Measure:

• Cost per Wash, by System and Product Type with Company Average (monthly)
• System Up-time and Company Average (monthly)
• System Sales to Budget by Customer (monthly)
• Productivity by Engineer (monthly)
• Inventory Stock Checks (monthly)
• Customer Satisfaction Survey (6 monthly)
• Staff Satisfaction Survey (6 monthly)